Helpdesk comes to Medal Social, plus a clearer way to send email

Helpdesk is now part of Medal Social. Customers can reach you through a chat on your website, and every conversation lands in one shared inbox. You can reply in real time, add images, and turn a chat into a ticket or an email.

Helpdesk is available on Business and Enterprise plans. Email campaigns now follow clear steps, from design to a short check before you send.

• A website chat with a guided setup and live preview
• One shared inbox where you see when someone is typing
• Turn a conversation into a ticket or an email
• Step-by-step email campaigns with a final check
• Set up more than one sending domain yourself
• A rebuilt medalsocial.com, live from 1 June
• TikTok photo carousels (beta)

For developers

• Meda UI's app layout now works better on phones.