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CRM

A CRM that lives where your marketing happens.

Contacts and deals built into the same workspace as your posts, inbox, and email — with custom fields, segments, and a full activity timeline per contact.

Included on Business and Enterprise plans
Medal Social

CRM

$24.2k in active leads

Synced
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CAPABILITIES

What's inside

Contacts

Custom fields, labels, and notes with @mentions. Every contact carries a full activity timeline — posts they engaged, emails they opened, conversations you had.

Custom field definitions per workspace.

Deals & pipeline

Kanban pipelines with customizable stages. Deals carry activities, notes, and deliverables — so the next step is always visible.

Multiple pipelines per workspace.

Labels & segments

Tag contacts, build segments, and use them everywhere: email audiences, automation triggers, and saved views.

Bulk import & export

Import from CSV exports — HubSpot, Salesforce, or anywhere — with field mapping. Bulk update, merge duplicates, export anytime.

Duplicate merge keeps history intact.
HOW IT WORKS

A closer look

CONTACT TIMELINE

Every touch, one record.

Posts engaged, emails opened and clicked, inbox conversations, deal changes — activity lands on the contact, so context is never lost.

  • Activity timeline per contact
  • Notes with @mentions for the team
  • Contact pulse: engagement at a glance
Every touch, one record.
Activity timeline per contact
Notes with @mentions for the team
Contact pulse: engagement at a glance
DEALS

Pipelines your team actually updates.

Customizable stages per pipeline, with activities and deliverables per deal — and automations can react when a deal moves.

  • Custom stages per pipeline
  • Deal activities and deliverables
  • Stage changes can trigger automation flows
Pipelines your team actually updates.
Custom stages per pipeline
Deal activities and deliverables
Stage changes can trigger automation flows
CONNECTED

Wired into everything else.

Form submissions become contacts. Email opens and clicks land as events. Segments feed campaigns. Automations react to all of it.

  • Site forms create contacts
  • Email engagement lands as contact events
  • Segments power email audiences and flows
Wired into everything else.
Site forms create contacts
Email engagement lands as contact events
Segments power email audiences and flows
GET STARTED IN MINUTES

Three steps to live

01

Import your contacts

Upload a CSV export from HubSpot, Salesforce, or anywhere — map fields once.

02

Shape your pipeline

Stages, custom fields, labels — modeled on how your team actually sells.

03

Let events flow

Forms, email engagement, and deal moves land on contacts automatically.

USE CASES

Built for the teams that ship

FOUNDERS

One tool fewer

Marketing and pipeline in the same workspace — no sync between your CRM and your content calendar.

Built into Medal
SALES

Deals with context

Open a deal and see what the contact actually engaged with before the call.

Full activity timeline
AGENCIES

Per-client CRM

Each client workspace keeps its own contacts, deals, and pipelines.

Per-workspace data
FAQ

Common questions

Which plans include the CRM?
Business and Enterprise.
How do I migrate from HubSpot or Salesforce?
Export your contacts as CSV and import with one upload — we map fields, and you can bulk-edit or merge duplicates after import.
Can automations react to CRM changes?
Yes — contact created, label added, and deal stage changed are all automation triggers.
Is there a contact limit?
There is no per-plan contact cap today — plan limits apply to members, storage, posts, AI messages, emails, and workflows. See pricing for details.
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Cancel any time. Pilot and every product included.