Every conversation. One feed.
DMs, comments, mentions, and emails — surfaced in a single inbox. Reply with Pilot's help, or hand off to a teammate. Per-channel rules keep noise out.
Inbox
3 conversations need attention
What's inside
Unified inbox
DMs, comments, mentions, and emails in one feed. Filter by channel, sentiment, contact stage, or a saved view. Threading is preserved.
Per-channel rules
Set working hours, auto-replies, and signatures per channel. Pilot routes urgent ones to humans and handles the rest.
AI replies
Pilot drafts replies in your brand voice from message one. Review, edit, or send. Hand off to a teammate with one click.
Team queues
Round-robin across teammates. Assign by channel, language, or sentiment. SLAs and response-time tracking included.
A closer look
Every channel, one inbox.
DMs, comments, mentions, emails, form submissions — threaded properly so you don't reply to ghosts. Filters work across all channels at once.
- Read state syncs across the team in real time
- Filter by sentiment, contact stage, or channel
- Saved views are subscribable
Channel-aware automation.
Set working hours, signatures, and auto-replies per channel. Pilot routes urgent items to humans and handles the rest in your voice.
- Different SLAs per channel
- After-hours auto-reply with off-time messaging
- Spam and bot filtering built in
Drafted in your voice.
Pilot reads the conversation context AND your CRM record for that contact. Drafts a reply matched to your brand voice and the channel's tone.
- Pulls customer history from CRM
- Tone matches the channel (DM vs email)
- Suggests follow-up actions: schedule call, send doc
Three steps to live
Connect channels
Link X, Instagram DMs, LinkedIn, support email, TikTok, and any forms on your site.
Set rules per channel
Define working hours, SLAs, auto-replies, and which conversations Pilot can answer on its own.
Reply at the speed of thought
Approve Pilot's draft or write your own. Hand off to a teammate with one click — thread stays intact.
Built for the teams that ship
Reply to every DM, finally
Pilot drafts in your voice; you tap send. 90-second response across every channel.
One queue, every channel
Public + private channels in one queue. Round-robin assignment. SLA tracking included.
DMs convert to orders
Catalog + CRM context built into every reply. Suggest products, send links, close the loop.
Common questions
Does AI reply for me automatically?
How does it handle multi-language DMs?
Can I hand off mid-conversation?
What about phone/SMS?
Get started with Medal Social today.
Cancel any time. Pilot and every product included.