The marketing team you can't hire.
Show up where customers are: Google Maps, Instagram, email, SMS — every week, in your voice, without lifting a finger. One location or fifty.
Automations
12 campaigns syncing
What's inside
Google Business posts
Connect your Google Business Profile. Pilot drafts a weekly post — today's special, this week's event, a new menu item. Auto-published or one-tap approve.
Event & promo blasts
Friday happy hour? Saturday class? Pilot drafts an SMS, an Instagram Story, and an email — coordinated, in your voice, scheduled to drop at peak time.
Review responses
Every Google review gets a personal reply within an hour. Pilot writes it; you approve. Bad reviews get human attention; good reviews get warmth.
Customer recognition
Pilot remembers regulars. The DM thanking Rachel for her 5★ review references her favorite drink. The promo email to the lapsed customer mentions what they used to order.
A closer look
Show up on Maps, weekly.
Google's algorithm rewards businesses that post consistently. Pilot ensures you post weekly — fresh content, fresh photos, fresh events — without making it a chore.
- Weekly post auto-drafted from your menu/events
- Multi-location per-location content
- Photos pulled from your media library
Right message, right channel, right time.
Happy hour at 5pm Friday? Pilot fires the SMS at 4:30, the Instagram Story at 4:45, the email at 4. Each in your voice, each at peak engagement for that channel.
- SMS via Twilio (compliance handled)
- Multi-channel coordinated blasts
- Peak-time per channel auto-detected
Every review, a personal reply.
Pilot reads each review, knows your tone, and drafts a reply that feels written by you. Good reviews get warmth and gratitude; tough reviews get acknowledgment and a path to resolution.
- 1-hour median reply time
- Tone matched to review sentiment
- Bad-review escalation to human owner
Three steps to live
Connect Google + channels
Google Business Profile, Instagram, email, SMS. Connect each via OAuth in under 5 minutes per location.
Train Pilot on your voice
Pilot reads your existing posts and reviews to set tone. Per location if needed (your downtown shop is sharper; your suburban one is warmer).
Hit publish weekly
Pilot drafts; you tap approve. 15 minutes a week and your local marketing runs itself across every channel.
Built for the teams that ship
Stay top of mind, daily
Daily specials, Friday events, brunch announcements — coordinated across Maps, IG, and SMS in 15 min/week.
Get reviews. Reply to all.
Dentists, gyms, salons — every review gets a personal reply. Avg rating climbs. New customers convert.
Personal at scale
50 locations, 50 voices. Each Google profile gets its own content cadence; each manager retains approval rights.
Common questions
Does this work for single-location businesses?
How does SMS compliance work?
Can store managers approve their own posts?
Do you support non-English locations?
Get started with Medal Social today.
Cancel any time. Pilot and every product included.